Return & Cancellation Policy

At SYS Events, we aim to provide a seamless booking experience. Please read our policies regarding cancellations, changes, and refunds.

1. Booking Cancellations

• Guests may not cancel their booking without reaching out to us.
  

2. Changes to Booking

• Changes to guest count, room type, or add-ons can be made up to 14 days before check-in, subject to availability.
• Supersize packages or add-ons already purchased can be adjusted up until 14 days before the event 

3. Refunds

• Refunds will be processed via the original payment method when a refund is approved 
• Any transaction fees or third-party charges are non-refundable.

4. No-Shows

• Failure to arrive on the check-in date without prior cancellation will be treated as a no-show, and no refund will be issued.

5. Exceptional Circumstances

• In the event of unforeseen circumstances (e.g., natural disasters, government restrictions), refunds or rescheduling will be handled on a case-by-case basis.

6. Contact Us
For cancellations, changes, or refund requests, please contact us at:
sysevents3@gmail.com or 917-944-7510